A support ticket can be created by sending an email to email@example.com
The subject field should only be used for a brief description (one sentence) of the issue. (Formatting is not possible.)
You can add a priority keyword like [low,normal,high,urgent]
- Low (Question, unknown message)
- Normal (Verification restore job not working, unexplained error messages)
- High (Backup not working, Director crashing, ...)
- Urgent (Important restore not working)
In the mail body we ask you to provide a detailed problem description.
- Step to reproduce
- Configuration used
Use our shell script bareos-support-info.sh to gather useful information for a support case.
see our knowledge base article https://servicedesk.bareos.com/help/en-us/2-support/3-how-to-use-the-support-tool
Please use the "select attachment" option to attach the result of bareos-support-info.sh, additional configuration files, log files or screenshots to the ticket.
Once your email receive you will get a confirmation email sent back to your email adresse (be sure to have firstname.lastname@example.org in your white list to avoid them classified as spam)
> Your request (Ticket#75025) has been received and will be reviewed by our support staff.
> To provide additional information, please reply to this email or click on the following link (for initial login, please request a new password): > https://servicedesk.bareos.com/#ticket/zoom/25
> Your Bareos Servicedesk Team
All people from the same organisation will be able to see the ticket. You can add information with the webui or by replying to the email.