How to use the bareos-support-info.sh tool?

Run the script "bareos-support-info.sh", see download URL below, on your running director server (or any interesting external daemon like remote storage and client) and attach the generated tar file to the ticket.

The support tool will ask for a ticket number, enter the ticket id if known (enter 0 otherwise)

The support tool will gather the following information.

  • Installed Bareos packages

  • Logfiles

  • Bactraces

  • Tracebacks

  • Status information

  • Information about pools, media, jobs

  • Configuration with anonymized passwords and cipher keys

  • System information like operating system, space, network, hosts, packages related to bareos

  • Database information

Run the following commands as root:

curl -O https://support.bareos.com/tools/bareos-support-info.sh
chmod 750 bareos-support-info.sh
./bareos-support-info.sh

Output of the script example:

Bareos Support Info Gathering Tool Please enter the Support Ticket Number: 75001 Gathering Support Info, please wait ... Checking for awk command... ok Checking for cp command... ok Checking for gzip command... ok Checking for mkdir command... ok Checking for sed command... ok Checking for tar command... ok Checking for tr command... ok Checking for xargs command... ok Checking for bconsole command... ok tar: Removing leading `/' from member names Please attach /var/tmp/bareos-support-info_75001_2022-05-12_101739.tgz to Support Ticket 75001
The script will generate a tar (tgz) file. The last line of output tells you where to find the file. Please attach the file to your ticket.


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